Become a fan of Lt.
Gen. Rick Lynch or Gen. Raymond Odierno. Find out instantly
about your soldier's homecoming time change or the latest celebrity
scheduled to visit Fort Hood. Listen to podcasts about
equipment testing. Invite your family to YouTube to watch your
unit's latest training exercise. Read a blog about life on the
Forward Operating Base.
It's the future and the Army and Fort Hood are getting on board.
The Army in January created the Online and Social Media Division
solely focused on getting the Army's story to it soldiers, families
and the public via Web and wireless technology. The division
focuses specifically on that mission as opposed to before "when the
process was less formalized and more of an additional duty," said
Lt. Col. Kevin Arata, division director.
"Social media" seems to be the Army's new buzz words, and across the
country installations are looking to how they can utilize the
technology and snag the millions of people already familiar with it.
The Army recognizes the importance of new media, Brig. Gen. Jeffrey
Phillips, the Army's deputy chief of public affairs, said Friday
following an address to a local organization. Officials are
focusing on wireless and online sources because that's where people
the people are, he added, "and we want to be there."
The Army has been on various social media platforms for more than a
year, Arata said in an e-mail this week. It started with
Twitter, Flickr and YouTube, and the Army's Facebook page was
launched in April, he added.
The Army currently uses Facebook, www.facebook.com/USarmy; ArmyLive
blog:
http://armylive.dodlive.mil; Twitter: www.twitter.com/USArmy;
Flickr: www.flickr.com/soldiersmediacenter; YouTube:
www.youtube.com/soldiersmediacenter; Vimeo: www.vimeo.com/usarmy;
iReport: www.ireport.com/people/USArmy; NowPublic:
www.nowpublic.com/usarmy; and Delicious:
http://delicious.com/USArmyMedia.
"We know we need to be where the audience is at," Arata said. "These
days, many people are getting their news in places other than
traditional Web sites and news outlets. Many are using social
media platforms as a news gathering tool."
Using these sites also allows the Army to establish a dialogue with
its audience, Arata said.
"They all, to some degree, allow participants to comments on our
input, whether it's commenting on photos, videos or any other
information we put out," he said. "So it's great to let our
audience 'participate' in the discussion.
"It puts a human face on the Army that most people are not
accustomed to seeing in a large organization."
'Fan' a general
Fort Hood's commander only recently learned what sites like Facebook,
Twitter and MySpace were all about.
"I'm coming up to speed quickly," Lt. Gen. Rick Lynch said in an
e-mail last week.
The general now has a Facebook profile. Other Army officials
with profiles include Gen. David Petraeus and Gen. Raymond Odierno.
"It's very simple," Lynch wrote. "That's where a significant
part of our audience is and if we want to talk with them, that's
where we have to be."
When Lynch took command of III Corps and Fort Hood this summer, he
noticed a problem with communication. Whether it was programs
and services, like wellness, financial assistance or safety
programs, or events like concerts, people just weren't getting the
word, he said.
Social media is just another method of communication, Lynch went on
to say. It's a two-way vehicle and officials can get immediate
feedback.
"It's all about communication, and if that's where our audience is,
that's where we have to be," Lynch said of Facebook. "I think
it's fantastic."
Fort Hood also has Facebook pages for the post and it's newspaper,
the "Fort Hood Sentinel."
"I view this as a way to communicate effectively with our younger
soldiers and families in a format they are more comfortable with,"
said Maggie Brewster, III Corps and Fort Hood Command information
manager. "They can also provide us with their thoughts, via
the same channels."
Post agencies hop on board
The Armed Services Blood Program and Robertson Blood Center can be
found on Facebook and Twitter at
http://twitter.com/MilitaryBlood.
The sites help the center reach its larger military family and offer
more ways to stay in touch with current donors and volunteers, Perry
Jefferies, the center's blood donor recruiter, said last week.
"We need their support wherever they may be, and reaching out to
them via these channels will help us get our message across," he
wrote in a release announcing the center's Facebook page and Twitter
account.
Family and Morale, Welfare and Recreation can also be found on
MySpace, www.myspace.com/forthoodfmwr; Twitter,
www.twitter.com/forthoodfmwr, and Facebook by searching "Fort Hood
Family and Morale, Welfare and Recreation."
The directorate, like Fort Hood's post exchanges, use Twitter to
publicize events and special features. The post exchanges can
be found at
www.twitter.com/hoodpxbuddy. "We realized that many of
those whom we were trying to reach may not be the type of person to
see our advertisements throughout post because they do not frequent
the places we have signage," said Kelsey M. West, Family and Morale,
Welfare and Recreation public relations coordinator.
Those people may be stay-at-home-moms or single soldiers living in
the barracks, she added.
The directorate's Child, Youth and School Services also created
accounts with the popular sites and the new Youth Hired! Apprentice
Program's marketing is text-message based, said Koy Grant, a program
spokeswoman.
Students can text "HIRED1" to 95613 and can receive regular updates
about employment opportunities, college tours, volunteer info and
more, Grant said.
More information about the program can be found at
www.myspace.com/cysshired and www.twitter.com/cysshired.
Units are utilizing these sites, too. Staff Sgt. Robert Strain
created a Facebook page for the 13th Sustainment Command's 15th
Sustainment Brigade last year. It was an outlet to post the
brigade's news stories and videos, but Strain, the brigade's public
affairs chief, has had more success using Flickr and Twitter.
All photos released by his staff are posted on Flickr and stories
and upcoming events are posted through Twitter at
www.twitter.com/wagonmasters, Strain said. The brigade also
has a YouTube page, www.youtube.com/supporttheaction, for its
videos.
Podcasting at OTC
A lot of the activity at West Fort Hood's U.S. Army Operational Test
Command is classified and off limits to the media.
The command's Public Affairs Office created a series of podcasts to
"allow community members the opportunity to learn about operational
testing and the Operational Test Command," said Nathan Herring, an
intern in the office.
The podcasts highlight the command, the Army's only independent
operational tester who acts as the final gut check to prove things
like equipment and vehicles work before they are fielded, without
compromising security, Herring said.
Current topics include an introduction and brief history of the
command, planning and execution of operational tests, the role of
editors in operational testing and the command's involvement with
the Shoemaker High School robotics program.
Listen to the podcasts at www.otc.army.mil/PODCASTS/Podcasts.htm.
The future
The Army will "absolutely" delve further into social networking,
Arata said.
"We are looking forward seeing what the next social media platform
will be," he said. "That's why we have created this division —
to be able to take the time to look forward and see what, of value,
is coming up Next."
No word on what the next big thing is for the Army's Online and
Social Media Division.
"None of these sites developed overnight," Arata said of the
services the Army currently uses.
Phillips said that the Army isn't so concerned anymore with
developing its own social media technologies like it tried to do
with TroopTube, its version of YouTube.
"We're better when we plug into established media," he said.
These sites don't usually appear overnight, Arata said.
"We are watching, though, and are ready to pounce when the timing
and the platform seem to make sense," he said. "It's about
being relevant too — we don't want to engage on a platform just
because it's there. It's got to make sense for us."